For The Second Year in a Row, Shea Homes Honored With J.D. Power Customer Service Champion Recognition

Mar 21, 2012

WALNUT, Calif. (March 21, 2012) – For the second year in a row, Shea Homes has been honored with the prestigious J.D. Power Customer Service Champion recognition, one of only 50 companies to earn such a distinction in 2012. Shea and David Weekley Homes are the only two American homebuilders to receive this recognition.

The announcement was made at the J.D. Power and Associates Service Excellence Summit in Orlando, FL.

To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries identified by J.D. Power. Evaluations are based on five key customer “touch points” including people, presentation, process, product, and price. 

To identify the J.D. Power 2012 Customer Service Champions, J.D. Power analyzed more than 800 brands. Companies were selected based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. This group of 50 represents the highest-performing companies that deliver service excellence to U.S. customers, both within their respective industries and across all industries measured.

“It is extremely gratifying to receive the J.D. Power Customer Service Champion recognition for two consecutive years,” said Bert Selva, president and CEO of Shea Homes.  “To be ranked among the best in the country alongside other prominent brands such as Apple, Lexus, Four Seasons Hotels and Southwest Airlines is a tremendous honor.”  

About Shea Homes

Shea Homes, an independent member of the Shea family of companies, is the oldest and largest family-owned homebuilder in the United States. Shea Homes builds new homes in California, Arizona, Nevada, Colorado, Washington, North Carolina and Florida.

With choices to suit homeowners in every stage of life, Shea Homes offers new homes ranging from affordably priced condominiums and townhomes to traditional single-family detached homes and magnificent luxury residences. Shea Homes is proud to be named a J.D. Power 2012 Customer Service Champion and is only one of 50 companies so named in the U.S. For more information about Shea Homes and its communities, please visit the company’s website at

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions.  The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.