The Shea Difference
What Our Homeowners Say
What makes Shea Homes so livable? We asked the people who live in them.
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We Appreciate your Patience and Professional Perseverance
Jim, we appreciate your patience and professional perseverance to complete our 11 month list a few of weeks ago. I know the paint concerns took extra time to deal with however we do appreciate you upholding the Shea commitment to customer service and satisfaction. We do want to personally thank you for your efforts and communication through the process. In looking back through the time we’ve been working with the project supervisors and contractors, we are most impressed with your down to earth approach and attention to details. Your seasoned experience must be shining through. It really made a positive impression and it was a pleasure working with you.
Absolutely No Regrets
I am so happy with our decision to buy this house through Shea. I have absolutely no regrets and am highly honored to own a Shea home. I definitely see all the added extras we received compared to other homes and cannot say enough good things about Shea. The best decision I've made in my life! Also, thanks to all of the employees at Shea for always going the extra mile who made the whole experience so much easier than it would have been. Shea offers fantastic products, but keep up the good work in the employee department as well!
We Were Able to Purchase Our Dream Home
Shea's staff has treated us as if they personally knew us and as if it meant just as much to them as it did for us to purchase our home. With all their hard work, time and effort we were able to purchase our dream home. Purchasing a home can be one of the most stressful experiences one can go through; working with a staff that can calm your worries and assure you that it will all work out in the end makes the process so much easier. This is why we would recommend Shea to others.
Fantastic Team of Professionals
All through the construction process we noted the care taken in producing a great house. Emily and Debbie were there to hold our hands and take care of any questions and concerns we had. They are true professionals and deserve many thanks for their hard work.
April was very knowledgeable and gave very helpful information about the products. Her advice made a big difference in getting everything coordinated. We couldn't have put everything together without her.
Johnny was such a great guy to work with. Both of us have construction experience and watched everything as it was being built. We were at the house almost every day documenting the progress in pictures. There was never an argument about correcting things we found not up to our standards. Johnny was on top of everything. From start to finish he was on our side, making sure our home was everything we expected it to be.
What can we say; you have a fantastic team of professionals. We have only good things to say about Shea Homes. It's such a joy to be here. Thank you again for your diligence in producing a well-built home.
We want to thank you for building us a wonderful home that we will enjoy for years to come. From the beginning it has been a pleasant and exciting experience.
We are Extremely Proud of our Home
We have now lived in our home long enough to tell you what we think of it. We love it!
We've just completed our five-month walk through and everything went smoothly thanks to our Construction Manager Chase. Also, we would like for you to know that the trade companies that you use are outstanding and customer-focused. After completing their jobs, each employee of the trade company asked if there was anything else they could do for us and to please contact them if we have any problems.
First, we would like to say how helpful Doug was during the process of deciding which home and what should be included in our home. We told him what type of home we were looking for, he handed us one floor plan, and that's the model we chose. It was perfect for us. We almost didn't include the bay windows in the kitchen, but Doug suggested that we include them. Without them, it would have been tight around the table. He was right! We do believe he knows every detail of every model.
We were then fortunate to get Chase as our construction manager. He answered all our questions and was always available to discuss any item with us. During one of our trips to look at the construction of our home, we noticed a big rock in the back yard. We asked Chase if it could be placed in the front. He said, "Sure!" When it was time to move it to the front, he
discussed with us the best place for it and even had the worker turn it around until it looked perfect in the front yard. Because of the many items that had to be chosen at the Design Center, one item was incorrect. We did not realize it until it was placed in our home. The wrong faucet was placed in the kitchen and one manager did not want to change it unless we paid a fee. Chase pursued this problem and did not stop until we had the correct faucet in place without having to pay the extra fee. His dedication to making sure we were satisfied exceeded our expectations.
Lastly, we had the pleasure of meeting Frank . We truly believe there is no job that he cannot do. As Chase pointed out things that needed to be changed, Frank was hard at work making the changes. And, we also found out from his excellent work that he is a perfectionist. He made sure everything was done to our satisfaction, and he would not leave a speck of dust anywhere once he completed his work. We believe all three employees should be your Employees of the Year. Thank you for having such exemplary employees.
The excellent workmanship of our home was possible because of dedicated employees and tradesmen that you have hired to make the Shea Homes name stand out as the best home builder available.
Unmatched Customer Service
It's a fact that you cannot get this type of customer care and satisfaction from any other home builder. I work in the customer service industry and know what 'above and beyond the call of duty' is and Shea Homes has nailed it to a tee with every house they sell.
Quality Service - Even After the Sale
The sale process was a very pleasant interaction between Shea Homes and us, but it has been the quality of service after the sale we have experienced from our sales team that has reinforced the positive relationship with Shea Homes.
Very Professional, Knowledgeable And Personable.
Austin is a great sales person. He was always very professional, knowledgeable, and personable. He seemed genuinely interested in helping us without being push, understood what we were looking for and helped us to achieve that goal. We never felt pressured or “upsold” and we always felt we could trust him to put our best interest first. We were extremely happy with Austin and think he did an excellent job representing Shea Homes.
Overall Experience Was the Selling Point
The overall experience was really the selling point. We know Shea Homes builds great homes, but pairing it with a great team really makes the process easy and comfortable.
Start to Finish... The Entire Team Was Fantastic!
The entire team was fantastic from start to finish. They have all been friendly, professional, and a joy to work with. The home itself is beautiful and beautifully made. I never knew that purchasing a home could be such a pleasant experience!
Did You Know?
The Shea family has been in the construction business for over 130 years. Check out the historic projects that the J.F. Shea companies have been a part of on our interactive timeline.Learn More >