Privacy Policy

We collect personal information you choose to share with us and our partners so we can provide you with a more customized experience. Your information is kept secure through commercially reasonable methods, but security can be breached, especially if you are not careful with protecting your username and password.

Our approach to managing information from our website is always "customer privacy first". This means that we carefully select how we use your information with our related companies and certain third-party vendors and at the time that your information is provided to us we will give you the opportunity to decline the sharing of your information with other entities.

Please read this Privacy Policy along with our Terms of Use carefully (collectively, the "Agreement"). By accessing this site and the associated services (“Services”), you are expressly agreeing to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

Shea Homes (the "Company," "we," "us," or "our", including our affiliates and partners) knows that you care about your personally identifiable information ("Information") and how it is used and shared, and we take your privacy seriously. This Privacy Policy (the "Policy") describes how we collect, use and disclose Information when you use any of our Services, including but not limited to:

  • Company websites, pages, sites, accounts or channels accessible through any Internet or wireless enabled device (each, a "Website");
  • Mobile applications; and
  • Company online platforms and related offerings, including MySheaHome.com;

By visiting or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Agreement.

You must be 18 or older to use our Services. We do not knowingly collect or solicit Information from anyone under the age of 18 or knowingly allow such persons to register for the Service.

If you feel that we are not abiding by this privacy policy, please contact our corporate webmaster by sending an email to info@sheahomes.com.


Types of Information We Collect

This policy applies to all information collected or submitted on our web sites. There are two categories of information: Anonymous and Personally Identifiable.

Anonymous Information is information that cannot be tied to an identifiable customer. Examples include general web site traffic information such as total number of customers visiting our site, or suggestion box submissions where submitting information is optional.

Personally Identifiable Information is information you provide to us that tells us specifics about you. We use this to deliver personalized information to you. An example is the Interest List on www.sheahomes.com, which keeps customers informed about upcoming communities.

Information You Provide to Us

You don't have to create an account to use some of our Services. However, if you do choose to create an account, we will collect certain information from you such as: name, birth date or age range, gender, and email or physical address. We do not require users to provide their race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual orientation or criminal record in their account. Please do not post or add personal data to your account that you would not want to be publicly available.

Depending on which Services you choose to use, additional information may be collected and stored, if necessary for us to provide a particular Service. Such information includes:

 (i) demographic data, and financial information;

 (ii) information responsive to polls or surveys, disclosed in applications for employment, or requested in order to provide information about our business, employment, products or services;

 (iii) transactional information based on your activities on the Website;

 (iv) shipping, ordering, billing and other similar information you provide to purchase or ship an item or service;

 (v) community discussions, chats, dispute resolution, correspondence through the Website, and correspondence sent to us;

 (vi) computer sign-on data, time and date data, statistics on page views, your IP address, your GPS location, the type of computing environment you use, and traffic to and from the Website (including data about you whenever you interact with the Website, such as when you search, click on links, send messages, make comments, replies or queries, and select best replies);

 (vii) other technical information or data collected from Website traffic, including IP address and standard web log information and information gathered from cookies, beacons and other mechanisms;

 (viii) supplemental or additional information we may request from you in the event previous information you've provided cannot be verified;

 (ix) your content and any other information that you choose to make available via the Website or that other users of the Website share about you; and

 (x) other information that you voluntarily provide to us.

Information We Collect Automatically

Whenever you interact with our Service, we automatically receive and record technical information such as your device, IP address, "cookie" information, the version of your operating system ("OS"), and the page you requested. When you use the Service on a mobile platform, we may also collect and record your unique device ID (persistent / non-persistent), hardware type, media access control ("MAC") address, international mobile equipment identity ("IMEI"), your device name, and your location (based on your IP address). We may also collect information regarding your activity on the Service (both individually and on an aggregate basis) and your interactions with other users of the Service.

Information from Third Parties and Advertisers

We work with third party advertisers, networks, and service providers who assist us in managing or providing the Service (e.g., payment processors) and who collect some of the information described above. These third parties also help us understand how users interact with our content or offerings. We may also collect contextual or demographic data about our users from third parties, to more effectively deliver the Service or content in which we think you would be interested. Unless you have been notified otherwise, all information collected through our authorized third-party service providers remains governed by security and confidentiality obligations consistent with this Policy and applicable law.

Using Other Sites to Login to our Websites or Services

Some users may choose to connect to our Websites or Services using third-party account credentials (for example, your Facebook login or YouTube account). If you choose to connect your account using a third-party account, you understand some of your Information may be shared with us or the respective third-party platform. Your information may also be subject to separate policies of such third-party platform. You should review those policies before providing consent. Connecting your account to third-party applications or services is optional. You can revoke this permission anytime in your account settings.

Advertisements

Some of our Services allow advertisers and their networks to collect and use certain anonymous Information about you (e.g. click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) to provide advertisements of interest to you. These companies typically use a cookie or third-party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org.

Cookies and Similar Technologies

We use cookies and similar technologies (e.g. web beacons, pixel tags, or other device identifiers) to store login information and recognize you and/or your device(s) on, off, and across different Services and devices. We also allow some others to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools.

Other

Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.


How We Use Your Information

Anonymous Information

  • Anonymous Information cannot be tied to personally identifiable information. We use this information to improve our site. This information helps us focus our resources on the features that are most popular with our customers.

We will also share non-identifiable aggregated demographic information with our partners and advertisers. For example, we may tell an advertiser that a specific number of customers visited an area on our web site, but we will not disclose anything that could be used to identify individuals.

Personally Identifiable Information

  • Registration Information: If you are providing personally identifiable information on a registration page, it will be used solely to respond to your inquiries unless we indicate that it may be shared with other Shea affiliated companies or selected outside vendors. If we indicate such sharing you will be given the opportunity to decline such use.
  • Request Information: If you are providing personally identifiable information on a request for information or services page, such as Contact Us or Interest List. We will use this information only to reply to your request in that category. For example, if you register to be notified when community information will be available, we will send periodic e-mails to notify you of that information. We do not share email lists outside our affiliated companies unless we tell you that in advance and provide you the opportunity to decline such use.
  • To send you transactional communications. For example, we might send you emails about a purchase or to confirm your registration for an event. We might also contact you about this policy or our website terms
  • To provide other services requested by you as described when we collect the Information
  • For marketing purposes. For example, we might send you information about events or special promotions. We might also tell you about new features or products.


How Your Information is Shared

Sharing by you

Certain Services (e.g. MyTrilogyLife.com) offered are social by their very nature, so your participation in such a Service will allow others to see your name and/or username, profile picture, social profile, and any other content you upload or disclose through that profile.

Sharing by us

We share your Information with third parties as listed below and as otherwise described elsewhere in this Policy:

Service Providers

We employ and allow third parties to perform tasks on our behalf such as data management and analytics, marketing, advertising, communication and IT services, and we need to share your Information with them in order for them to provide such products and services. Unless we tell you differently or you consent otherwise, these third parties do not have any right to use your Information beyond what is necessary to assist us in providing such products and services. Any uses of your Information by these third parties will remain governed by security and confidentiality obligations consistent with this Policy and applicable law.

Company Affiliates

Subject to applicable laws, we may share your Information with companies with whom the Company is affiliated or related to (e.g., joint venture partners, owners of projects we manage, Bluestar, Shea Mortgage, etc.), and will require such affiliated or related companies to use the Information solely in accordance with this Policy.

Business Transfers

We may choose to buy or sell assets. In these types of transactions, customer Information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired or merged, or if we go out of business, enter bankruptcy, or go through some other change of control, Information would be one of the assets transferred to or acquired by a third party.

Protection of Company and Others

We reserve the right to access, read, preserve, and disclose any Information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, interests, or safety of our Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Aggregated and Anonymized Information

We may share your email address and other personal information with Facebook, Google and other third parties, but only in a “hashed” form that makes it impossible to identify or contact the individual directly. Hashed information will be used for analysis and creating custom audiences for marketing purposes. 

Your Choices

You can always opt not to disclose Information or to disable certain tools on your browser or device. However, this may limit your ability to fully utilize the Service.

You may be able to add, update, or delete Information as explained above. When you update Information, however, we may maintain a copy of the unrevised Information in our records. Please note that some Information may remain in our records for legitimate business reasons even after your deletion of such Information, such as our analyzing aggregated data regarding past usage of the Service (but not in a manner that would identify you personally). Additionally, through Google's security settings page, you may revoke consent to the use of API Data related to you that was accessed or stored by the Service pursuant to such consent. Company shall delete all such API Data no later than thirty (30) calendar days following such revocation.

You can opt in to receive mobile push notifications from the Company. If you change your mind later and no longer want to receive these notifications, you can use your device's settings functionality to turn them off.

If you don't want to receive e-mail or other communications from us, you can adjust your email preferences from your account, or opt-out by clicking on the link provided in the emails.

Customers who no longer wish to receive our materials may opt-out of receiving these communications by replying with "unsubscribe" in the subject line of the email, or email us at info@sheahomes.com.

To remove your email address from those that can be hashed and shared, please email us at info@sheahomes.com.


The Security of Your Information

The security of your Information is important to us. We take commercially reasonable security measures, including administrative, technical, and physical safeguards, to protect your Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Information by selecting and protecting your password and/or other sign-on mechanism appropriately. To help protect your Information, you should not share your account information or password, reuse your password on other sites, or use a password you have used on other sites.

We endeavor to protect the privacy of your account and other Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.


Where Your Information Will Be Held

In order to provide the Service, the Information that we collect from you may be transferred to and stored at a destination outside of your country and the European Economic Area ("EEA"), and in particular the United States. It may also be processed by any service providers appointed by us who operate outside of the EEA and their staff. By submitting your data, you agree to this transfer, storing or processing outside of the EEA or your country and acknowledge that not all countries guarantee the same level of protection for your Information as the one in which you reside. Data transferred will be treated in accordance with this Policy and, where applicable, the EU General Data Protection Regulation.

Cookies

A cookie is a piece of data stored on the user's hard drive that contains information about the user. Our websites use cookies. When a customer fills out a form on our site, such as when registering for Home Owner Services or signing up for Notify Me! The contents of the form is saved in a cookie on their hard drive. The next time the customer needs information, such as when submitting a customer service request, or requesting Notify Me! on another community, the information is automatically populated for them from the cookie. We never link cookies to personally identifiable information. Our use of cookies is specific to storing registration/form information so the user will not have to enter it more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback is that the user will be limited in some areas of our site such as the Service Request Form, which uses the information stored in the cookie to submit a customer service request.

Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information through our web site from those we actually know are under age 18, and no part of our website is structured to attract anyone under age 18.

How To Contact Us

Should you have questions or concerns about the Shea family of companies' privacy policies, please send an email to info@sheahomes.com.


Your California Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal Information that we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Shea Homes, 8800 N Gainey Center Drive, Ste 350, Scottsdale, AZ 85258. We will respond to one request per California customer each year, and we do not respond to requests made by means other than as set forth above.

California Do Not Track Disclosure: Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Web browser "do not track" settings or signals. As described in our Cookie Policy, we deploy cookies and other technologies on our Service to collect information about you and your browsing activity, even if you have turned on the Do Not Track signal.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our home page. We want our customers to be aware of what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify customers by email. Our customers will have a choice as to whether or not we can use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

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  • Did You Know?

    The Shea family has been in the construction business for over 130 years. Check out the historic projects that the J.F. Shea companies have been a part of on our interactive timeline.

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