Home Warranty Service Request

Please list the items you would like us to assess and add any additional comments regarding your request. Upon receipt of your Service Request, a Customer Service Coordinator will contact you to schedule an Assessment Visit during normal business hours. Requests must be made by the legal owner of the home. Please note that an adult member of your household must be present during this appointment as well as at any time Customer Service work is performed.

Step 1 of 3: Provide Your Contact Information (All fields are required except where noted.)

Home Work Mobile Home Work Mobile

Step 2 of 3: Provide Home Information (All fields in step 2 are required except where noted.)

Step 3 of 3: Provide Photos (optional; acceptable files are jpg, jpeg, gif, png or pdf)

If this is an emergency, as defined by your customer care manual, causing imminent danger to persons or property, contact emergency service personnel (e.g., fire department) or your local utility provider company. Additionally, please contact us by phone. If the emergency is outside of normal business hours please contact us at our after-hours warranty number.

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  • Shea Homes
    After Hours Emergency
  • Arizona

    Contact the TradePartner directly. See the emergency trade information list in cabinet over the microwave.

    The Carolinas

    See community specific emergency contact list.

    Colorado

    (720) 348-3300

    Florida

    Contact the TradePartner directly. See your community specific trade emergency list.

    Houston

    Contact the TradePartner directly. See your community specific trade emergency list.

    Nevada

    (702) 237-4449

    Northern California

    (800) SOS-SHEA

    San Diego

    See the community specific emergency contact list.

    Southern California

    (888) 446-8138

  • Trilogy Communities
    After Hours Emergency
  • Encanterra Country Club

    Contact the TradePartner directly. See your community specific trade emergency list.

    Trilogy at Monarch Dunes

    (805) 343-7348

    TRILOGY AT LAKE FREDERICK

    Contact the TradePartner directly. See your community specific trade emergency list.

    TRILOGY AT THE POLO CLUB

    (760) 625-9782

    TRILOGY AT RICE RANCH

    (805) 343-7314

    Trilogy at Rio Vista

    (707) 317-5346

    TRILOGY AT VERDE RIVER

    Contact the TradePartner directly. See your community specific trade emergency list.

    TRILOGY AT THE VINEYARDS

    (925) 219-6498

    TRILOGY AT VISTANCIA

    Contact the TradePartner directly. See your community specific trade emergency list.

    TRILOGY AT WICKENBURG RANCH

    Contact the TradePartner directly. See your community specific trade emergency list.

    TRILOGY LAKE NORMAN

    Contact the TradePartner directly. See your community specific trade emergency list.

    TRILOGY ORLANDO

    Contact the TradePartner directly. See your community specific trade emergency list.