Home Warranty Service Request

Please list the items you would like us to assess and add any additional comments regarding your request. Upon receipt of your Service Request, a Customer Service Coordinator will contact you to schedule an Assessment Visit during normal business hours. Requests must be made by the legal owner of the home. Please note that an adult member of your household must be present during this appointment as well as at any time Customer Service work is performed.

Step 1 of 3: Provide Your Contact Information (All fields in step 1 are required)

First Name Last Name

Email Address Confirm Email Address

Primary Phone Home Work Mobile Alternate Phone Home Work Mobile

Step 2 of 3: Provide Home Information

Shea Home Address City State ZIP Code

Metropolitan Area or Region Neighborhood Closing Month (optional) Closing Year (optional)

Describe your Request (multiple items can be noted on one request)

Step 3 of 3: Provide Photos (optional; acceptable files are jpg, jpeg, gif, png or pdf)

Attachment 1 Attachment 2 Attachment 3

If this is an emergency, as defined by your customer care manual, causing imminent danger to persons or property, contact emergency service personnel (e.g., fire department) or your local utility provider company. Additionally, please contact us by phone. If the emergency is outside of normal business hours please contact us at our after-hours warranty number.

Shea Homes
After Hours Emergency
Arizona

Contact the TradePartner directly. See the emergency trade information list in cabinet over the microwave.

The Carolinas

See community specific emergency contact list.

Colorado

(303) 752-7517

Florida

Contact the TradePartner directly. See your community specific trade emergency list.

Nevada

(702) 237-4449

Northern California

(800) SOS-SHEA

San Diego

See the community specific emergency contact list.

Southern California

(888) 446-8138

Trilogy Communities
After Hours Emergency
Encanterra Country Club

Contact the TradePartner directly. See your community specific trade emergency list.

Trilogy at Monarch Dunes

(805) 343-7348

Trilogy at La Quinta

(760) 535-2725

Trilogy at Redmond Ridge

Contact the TradePartner directly. See your community specific trade emergency list.

Trilogy at Rio Vista

(707) 317-5346

Trilogy at Vistancia

Contact the TradePartner directly. See your community specific trade emergency list.

Trilogy at The Vineyards

(925) 932-5700

Trilogy Orlando

Contact the TradePartner directly. See your community specific trade emergency list.