This week, we debuted our new “Under the Hard Hat” YouTube playlist, a series of personal interviews with Shea Homes Arizona employees. The Customer Care Team is the first to be showcased, and is also one of the most important teams in your home buying process.
The word “service” is never taken lightly with the Shea Homes Arizona Customer Care Team. Their purpose is to enhance people’s lives, and that’s just what they do. Taking quality time to not only teach homeowners how to care for their home, but to build a relationship along the way, is truly the key to this team’s success.
Shea Homes’ 1-5-11 program is a proactive way of performing warranty during homeowners’ first year with Shea Homes. The Customer Care Team schedules three appointments – after 1 month, after 5 months, and after 11 months – from the home’s closing date to make sure everything is up to expectations. If, by chance, something is not performing properly, Shea Homes takes care of it! Everything under your roof can be fixed by this team, and even better, they can teach you some important home care tricks! This way, you’re good to go for years to come. Some of this home care upkeep includes: changing smoke detector batteries; switching out air conditioning filters; caulking cracks throughout the home; caring for windows, garage doors and sliding glass doors; and draining water heaters.
In comparison to warranties on a used or foreclosed home, with Shea homes our warranty program is proactive instead of reactive. Used home warranties can be extremely costly with unreliable warranty teams; and once the warranty ends, house problems most likely continue to pop-up. New home built by Shea have the newest and most up to date materials and products to ensure minimal home concerns for years to come, and with used homes, everything is unpredictable since the care of the home is sometimes unknown.
Essentially, Shea Homes Arizona’s Customer Care Team wants to make your home buying experience as easy-going and fancy-free as possible. With quick response times, exceptional homecare knowledge, and a knack for making the homeowner feel at home, the Customer Care team is bound to make an unforgettable impression on you and your family.
To meet our Customer Care Team Leader, Rich McClaskey, click here. For more information on Shea Homes and what we’re up to at the Arizona division, like us on Facebook, follow us on Twitter, get inspired with us on Pinterest, and learn all things homebuilding on our YouTube channel.